Ambot was so hyped with
everything Amway that he went to the XS Gear website undoubtedly encouraged by
his upline and purchased some items. Ambot never drank energy drinks prior to
getting involved in Amway but during the Amway dark ages he purchased boxes of
XS energy drinks weekly and consumed them with frighteningly urgency. It was
only natural he would want to promote the product that his upline convinced him
was going to pave his path to riches.
He purchased what could best be described as a nylon webbed cycling outfit -
shirt and shorts. He also purchased an XS cooler to store all his XS energy
drinks and carry them dutifully to all Amway meetings.
The problem with the shirt and shorts was that they arrived in a smaller size
than Ambot ordered and they charged his credit card so they had his money. Thus
began many phone calls back and forth between Ambot and XS Gear. After dicking
Ambot around for several weeks XS Gear finally admits they don’t have his size
and won’t be getting any more because its a discontinued product. After all
IBO’s are so busy attending meetings and functions, dealing with multiple phone
calls and texts from upline, showing the plan, and all the other time-consuming
bullshit that goes on inside “the business” who’s got time to ride a bike.
Ambot tried to return the clothes but XS Gear refused to take them back.
Remember they strung him along with telephone tag for a long time and checking
the stockroom for other sizes? They have a refund policy only if the items are
returned within 30 days. The time frame had expired.
Let’s see. Whose fault was it for charging the credit card and then
shipping the wrong size?
Their suggestion to Ambot? “Keep taking the product and one day you’ll fit into
the clothes.”
What a bunch of fucking idiots especially since they sent the wrong size in the
first place instead of coming clean from the start and admitting to Ambot they
were unable to fill the order. No wonder Amway partners with them. Always good
to have a partner store on hand that shares similar philosophies in fucking
over IBO’s.
I’m not sure what happened to those clothes. I haven’t seen them. Its possible
Ambot chucked them out or put them in with other clothes we donate to charity.
Maybe they’re stuck in the back of the closet and I’ll run into them again one
day. He never wore them.
As for the XS cooler? We didn’t really need another cooler. We have 2 or 3
already. Ambot probably only bought it for bragging rights to impress his
upline and crossline about how devoted he is. Ambot loaned it to one of the
fucking assholes in his Amway upline and they stole it. Never to grace our
house again thank God!
That’s one of the best things about ending our Amway business - no longer
dealing with lowlife lying, greed-consumed Amway IBO thieves.
The account you have given of trying to buy or return Amway products is a perfect example of what businesses should NOT be like!
ReplyDeleteAny retail mail order company that acted that stupidly and arrogantly towards a customer would be out of business very quickly. The task of a genuine business is to keep the customer happy, satisfy his wants, deal with his complaints, and cheerfully refund his money if something is unfixable. That's the way to keep a customer, and to build a solid reputation.
But as we all know, Amway doesn't give flying fuck about "retail customers." There are very few of them, and the great bulk of Amway products are purchased by the captive-customer base of IBOs. They are forced to buy.
So if an IBO buys something and gets the wrong size, the stupid Amway people don't give a shit, and instead try to palm off the wrong size on him, and then tell him that they'll fit him when he loses weight.
Does anyone imagine that a serious retail business would act that way?
Amway's only interest is to push products on its IBOs, who are basically forced to purchase the stuff every month. If you have a captive-customer base, you don't have to give damn if the customer is unhappy.
Anonymous - Amway is the most arrogant company out there so I can see how they encourage their vendors to adopt the same philosophy. If Ambots must be arrogant to do business with Amway then so should the vendors.
DeleteI don't know of any businesses that cheerfully refund money. It's got to be inconvenient and extra work for the person handling the refund. Unless their job is actually working in the refund department of a company but generally most refunds are done by cashiers on top of their other duties.
Yeah it's kind of like buying biking shorts but the product received is too small and when the customer tries to return it the vendor says keep riding the bike and eventually you'll fit into the shorts.
And you're right. Amway has proven a gazillions times they don't give a shit if the customer isn't happy.
I would just call the credit card and charge back I did this twice and it worked
ReplyDeleteAnonymous - that credit card chargeback probably works better if the client didn't receive the product or service they purchased.
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