I’ve attended a few entrepreneur workshops – you know for real business owners not for pretend businesses like Amway's commissioned salesforce who pretend to be business owners. Just about every entrepreneur in the room says their superior customer service is what sets them apart from their competitors. Or their superior customer service will set them apart if they are still in the process of setting up their business. I don’t know why everybody says that. I guess they all want to think their fantastic customer service will be the talk of the town.
I don’t know that I’ve ever heard anyone say their low prices is what gives them the edge over the competitors. To me that would be the huge bonus over customer service. In this day and age customer loyalty is a thing of the past. People go where they get the best deal and the least amount of hassle.
The thing about customer service is the customer doesn’t always require customer service. I walk into the grocery store with my shopping list and I know where I’m going to find things in the store. I rarely have to ask for assistance so I have no idea if most stores offer good customer service or not.
I’ve heard many Amway IBO’s brag about offering excellent customer service. Most of them didn’t have any customers! So yeah I guess its easy to offer excellent customer service to a zero customer database!
All I can say to Amway IBO’s is if you’re ripping off the customers every time you make a sale - how can that be offering good customer service?
A brainwashed ambot will argue something stupid that Amway products are high quality and the high price reflects the high quality. They ignore independent studies that show Amway products are generic at best and often lower quality than much cheaper brand name products on the grocery shelves.
Eventually customers (and here its probably friends of family giving the IBO a pity sale) will get fed up with paying double or triple what they can buy a similar or better product for at Walmart or Costco or wherever and won’t be back to buy any more Amway shit - no matter how excellent and superior the customer service the IBO’s like to think they possess.
If the customer doesn't need it or thinks its too expensive, no matter how excellent the customer service is, the customer won't be back for another sale.
If IBO’s count on offering great customer service as the secret to their success, they fail to realize that not everyone is looking for superior customer service. I prefer to get good deals and no hassles. That means I don’t want to get ripped off by overpriced Amway products and I don’t want to be hounded by an IBO about how Amway is the secret to financial success and a lifetime of residual income in 2 to 5 years.
Word of mouth recommendations about IBO's customer service and Amway products? I think a lot of bloggers cover this topic. Amway ambots can't move past the reality that no matter how superior their customer service might be - or what they perceive it to be - ripping off customers with high priced inferior products means they are really giving shitty customer service.