Its kind of like karma in a way. Handle a negative situation correctly and it won’t come back and bite you in the ass.
In business a negative situation usually comes in the form of a customer complaint. How well the business owner responds to the complaint is a reflection on how they handle their business. Real business owners want to make the situation right. Make the problem go away. That can involve replacing a bad product with a better one, in a service field it might mean coming back to resolve a situation. I mean if you replaced someone’s toilet and they’re telling you it ain’t flushing you want to make that one right! Sometimes it involves giving a refund.
A pissed off customer can hit the Internet with bad reviews or file a complaint with the Better Business Bureau.
Or write a blog.
There are lots of people online who’ve been involved with Amway and are telling their stories of emotional and financial distress. How does Amway handle the situation? Ignores it. That’s the type of arrogance those fucking assholes have. How do Amway Ambots handle it? They screech and bitch at the writer. They call the writer negative. Or a broke loser. Or they didn’t try hard enough. Or their dream wasn’t big enough. Or they’re an unchristian dreamstealer. Etc, etc. That’s how an Amway Ambot handles negative business situations – badly. That’s a reflection on how Amway Ambots handle their business.
But wait. Being an Amway “Independent Business Owner” LOL!!!!! Is a pretend business.
Depending on a company’s professional response to a negative situation, this can bring them more business. Consumers like to see a company reacting professionally when it comes to dealing with a negative situation.
Silence, ignoring the consumer, not responding to the complaint favorably is not a professional response and likely to drive potential customers to take their business elsewhere where they’ll be treated better.
Screeching and bitching that you’re a negative broke loser unchristian dreamstealer is not a professional response. Though the Amway employees who flood the Internet with unprofessional responses to defend their employer speaks tons about their character and professional business presence. And then they don’t want their boss to know about their unprofessional business behavior so they don’t identify themselves, totally understandable because its really fucking embarrassing to admit you’re an Amway employee! LOL! Current or past. I got to say it again. Its really fucking embarrassing to admit you ever had anything to do with a fucking creepy MLM scam.
So what’s worse? A business ignoring customer complaints or their employees flooding the internet with negative unprofessional responses?
Yup. How a person reacts to a negative situation reflects on how they handle their business and shows their true character.