Sunday, October 17, 2010
Acting on Complaints
In case anyone missed this exchange on the Tax Deductions blog, IBOFB seems to think that upline IBO’s who are violating Amway policy, telling lies, or otherwise given misleading information should be reported to Amway who will take action.
I did make a complaint to Amway about false information given to us at an Amway meeting by the sack of shit Platinum. At the time I didn’t know I’d been lied to and was asking for assistance from Amway on this issue. The Amway employee stated what I’d been told was not Amway policy and then told me where Amway policy regarding that issue can be found. I told her I had been given this information by the Platinum at an Amway meeting. Amway employee said they are not responsible for incorrect information that might be given out at meetings and when I suggested Amway take action on this person, I was told Amway has no interest in doing that, but suggested I speak to Platinum about the lie he told. Furthermore, Amway employee told me he'd put a note on my file that I’d “been informed” just in case I tried to phone back and take it up with Amway again.
Although some people have unrealistic views of companies and people they admire and think they can do no wrong, life doesn’t always work out that way. Ten years ago one of my friends was in a tizzy that Martha Stewart was headed for jail. How could that be?! IBOFB has unrealistic expectations that Amway will actually act on complaints IBO’s have about their upline. It just ain’t so. I’ve tried. I'm sure others have tried. Based on my experience Amway doesn’t give a shit.
Amway is hardly the only company around guilty of inaction. Years ago my supervisor was violating company policy. I informed the HR manager a few times each time an incident occurred. Nothing happened. If the HR department doesn’t give a shit, why should I, and I stopped informing. I’d say close to a year passed before I couldn’t keep silent anymore and informed the HR manager again of what was still going on. Let’s put it this way. That supervisor abusing company policy is still there. I was given 2 years severance salary to go away.
Is my former employer the only company around that doesn’t act of employee complaints of policy abusers? Nope. Are they the only company around that has shelled out cash for people to go away? Nope.
IBOFB can have his jaded view that Amway actually gives a shit when IBO’s complain about their upline. There are enough blogs, books, media attention, etc to show that’s simply not the case.